CALL US: 0203 8118 306
Lifts We Work on
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Passenger Lifts
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Goods Lifts
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Platform Lifts
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Dumbwaiter Lifts
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Stair Lifts
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Conveyor Belts
Areas We Cover
Coverage
At Excel Lifts we strive on helping as many people as we can, a result of this we have a vast team of professional engineers on standby spread across the UK, waiting to help you!
UK's Fastest
Call Out Response
We our proud to have the best call out response time in the UK.
We guarantee to be on site within *4 hours* once the call out has been raised. This is within 4 hours, on average we will be onsite in just 2 hours.
Once one of our professionals is on site we will get your lift back in service for you.
If parts are required we will get the parts sourced and fitted for you as quickly as possible.
Our Philosophy
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Commitment to Safety: Our foremost priority is the safety of our customers and their passengers. We adhere to the highest safety standards and regulations to ensure that every ride is secure and worry-free.
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Exceptional Service: We are dedicated to providing unparalleled service excellence to our customers. Our team is trained to respond promptly to service requests and inquiries, ensuring that any issues are resolved swiftly and effectively.
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Proactive Maintenance: We believe in proactive maintenance as the key to preventing breakdowns and ensuring the reliability of our lifts. Our comprehensive maintenance programs are designed to identify and address potential issues before they escalate, minimizing downtime and inconvenience.
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Customized Solutions: We understand that each customer has unique needs and requirements. That's why we offer customized lift solutions tailored to fit the specific demands of our clients, whether it's for residential, commercial, or industrial applications.
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Technological Innovation: We leverage the latest advancements in lift technology to deliver cutting-edge solutions that enhance efficiency, performance, and user experience. From advanced control systems to smart predictive maintenance, we stay at the forefront of innovation to meet the evolving needs of our customers.
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Environmental Responsibility: We are committed to minimizing our environmental impact through eco-friendly practices and sustainable initiatives. Our lifts are designed for energy efficiency, and we strive to reduce waste and emissions in all aspects of our operations.
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Transparent Communication: Open and transparent communication is the foundation of our relationships with customers. We believe in keeping our clients informed every step of the way, from initial consultation to ongoing service updates, fostering trust and confidence in our services.
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Continuous Improvement: We are dedicated to continuously improving our processes, services, and offerings. Feedback from customers and stakeholders is actively sought and used to drive positive change and innovation within our organization.
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Integrity and Ethics: Integrity and ethics are non-negotiable principles in all our interactions and operations. We conduct business with honesty, fairness, and integrity, building lasting relationships based on trust and mutual respect.
Our Services
Lift Maintenance
We offer Standard to Full Comprehensive Lift Maintenance Cover on all types of lifts. Our detailed and thorough lift inspection will provide higher reliability and prevention of unnecessary repairs.
Lift 24/7 Call Out
Deciding to go ahead with one of our maintenance contracts you will have access to our 24hr call out service operating 365 days a year. You can expect unbelievable call out times so you can be sure your lift is back and running in no time.
Any day.
Any time.
We'll be here.
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Lift Repairs
We offer fast and convenient solutions for your lift if it breaks down and requires remedial work.
We will always be in close communication with you and keep you up to date with our progress.
Our highly skilled Repair Team will get your lift back in service in no time.
Theres nothing we can't fix!
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Lift Modernisation/
Installation
Does your lift look tired and worn out? Is it constantly breaking down?... We offer modernisation upgrades to give your lift a new lease of life and ensure it continues to run smoothly.
With sustainable and eco friendly packages our upgrades will not only give your lift a new lease of life but will also help reduce energy costs in your property.
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What is Excel Lift Services?
Excel Lift Services is a UK wide lift company covering a large scale of the UK.
We provide lift solutions on all types of lifts and impeccable customer service.
We specialise in not just providing only the best service but we offer cost efficient solutions tailored to your budget.
What Do I Get Access to?
Wide Range of Engineers
Our clients have access to our full range of fully qualified lift engineers this includes;
NVQ3 qualified lift engineers covering servicing, repairs and modernisation.
NVQ4 qualified lift test/technicians.
Senior project mangers to make sure all work runs smoothly and will answer any questions you may have.
You Call We'll Answer
You'll have access to our 24hr call out service covering Nationwide.
Any day of the year you call and we'll answer.
If its customer service you require or an engineer to attend site, we will be here for you.
We know communication is key, you'll will always have easy access to communicating with any of our team.
If you Start The Journey on The Right Foot we Believe you'll Get to The Right Destination
When your clients come in to use your lift they will always be promised to get to the right destination.
With our tailor made and bespoke maintenance plans we can arrange a day and time that suits you to carry out our visits to minimise down time for your clients.
You will have access to all tailor made plans so you are in complete control.
At Excel Lifts we are constantly reviewing, innovating and improving our clients experience.
We provide live results everyday for our clients.
Excel is based on the reality of our results. Our success is only measured by the success of our clients.
Creating business with lift solutions so they always have a safe and reliable lift within their property and providing cost efficient solutions.
Real Results
Tusker House
Before we took over the contract, we were advised one of their lifts was out of service and the previous contractor informed the proprietor that a new lift was required.
You can imagine how much that would cost! Fortunately, we got in contact,
and we completed a free site survey.
We believe that there’s always another way and 99% of lifts can be fixed.
We quoted for some minor door repair works, this was approved and in no time the lift was repaired and back in service.
It has been reliable ever since.
Newlands of Stow
Excel Lifts our proud to maintain the prestigious care home Newlands of Stow.
This site heavily relies on their lifts always being in service. Excel strive to offer our expert and professional service 24/7.
We are very proud and honoured to maintain this site and is a testament to our level of our service.
The Ridge, Golf Club
We are very proud to maintain the lift at the prestigious golf club, The Ridge.
The lift is located in the club house, so we strive on keeping the lift well maintained and reliable for all their avid golfers.
Offset Print & Packaging
We are proud to be maintaining the goods lift at Offset Print and Packaging.
This factory runs 24/7 and their goods lift plays a vital role in keeping production on time.
With us now maintaining the lift there’s no reason for any delays in production!
Edgar Close
Edgar Close is a residential complex with a high demand of use on their lifts including, prams/push chairs, elderly and disabled.
We are proud to keep their lift running 24/7 ensuring their residents never come home to an out of order sign.
Faversham Brewery
Faversham Brewery has been converted into luxury apartments.
Excel lifts are proud to be the main supplier for all their lift needs.
A beautiful and historical site.
With over 35 years experience in the lift industry you can me assured you are in the very best of hands.
With this wealth of knowledge in the industry we can provide our clients with the very best service with cost efficient solutions to any of their needs.
We are CHAS Advanced Accredited
What does this mean?
CHAS (Contractors Health and Safety Assessment Scheme) is renowned for promoting health and safety standards in the workplace. Achieving the Advanced Accreditation is a testament to our unwavering commitment to excellence in health and safety practices.
🛠️ Why is this a big deal?
The Advanced Accreditation signifies that our company has gone above and beyond the basic requirements. It reflects our dedication to creating a safe and secure environment for our employees, clients, and anyone involved in our projects.
🌐 What sets us apart?
Not every company attains the CHAS Advanced Accreditation, making this achievement a symbol of our industry leadership. It demonstrates that we not only meet but exceed the stringent health and safety standards set by CHAS, showcasing our proactive approach to risk management and compliance.
🤝 What it means for our clients?
For our valued clients, this accreditation is a reassurance of our commitment to delivering high-quality services with safety at the forefront. It provides peace of mind, knowing that they are partnering with a company that prioritizes the well-being of everyone involved in the projects we undertake.
Michael Sebti
“Excel have been looking after our lift in our private block for a year now and we are really pleased with level of service, professionalism, and their personal approach. They are always communicative and keep us well informed of any details that need tending to. I would highly recommend. Michael."
Frequently Asked Questions
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How many service visits does my lift need?All depends on the usage of your lift and how many floors. On average its between 4-6 per annum.
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How do you save me money?Being an independent lift company we don't have the overheads like other companies so we have no need to charge the amount they do. We also fix any lift and provide solutions to make your lift reliable again resulting in a reduction of call outs.
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Can we use another lift company when already in a contract?You are obligated to use your current lift provider for lift maintenance and call outs BUT if you have any repairs works or modernisation you want doing to your lift you have every right to tender other lift companies to carry out various repair works.
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What services do you offer?Any problem you may face with your lift, we have a solution. We cover Lift Maintenance from bronze to gold packages tailored to you. We cover 24hr 365 days a year Call Out cover. We cover Lift Repairs if you lift is in need of recommendations or critical repairs. We cover Lift Modernisation with competitive and sustainable packages to give your lift a new lease of life.
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What areas do you cover?We cover Nationwide, so all areas in the UK.
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What type of lift maintenance contract does my lift need?This all depends on your lift. If your lift is old and prone to breakdown we recommend the silver package so you don't need to keep paying for call outs. If your lift is semi old with minimal call outs we recommend a bronze package to just cover interval maintenance visits and call outs are pay as you go. If your lift is new and is always required to be in service as a matter of urgency then we recommend the gold package which will cover maintenance, call outs, and critical parts.