Burger & Lobster Oxford Circus
Reliable Lift Maintenance for the Hospitality Sector
Client Overview:
Burger & Lobster is a globally recognised restaurant brand, known for its unique concept and premium dining experience. The Oxford Circus branch is one of their busiest London locations, serving hundreds of customers daily. With such high footfall, reliable lift operation is crucial to ensure smooth logistics for staff and accessibility for guests.
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Challengs:
Burger & Lobster Oxford Circus experiences high footfall daily, requiring fully reliable lifts. The restaurant needed a maintenance partner to support operations and accessibility.
Guest Accessibility: Ensuring smooth access for all visitors, including those with reduced mobility.
Operational Efficiency: Supporting staff in transporting goods and supplies between floors.
Maintaining Brand Standards: Reliable infrastructure to uphold premium service expectations.
Minimising Downtime: Unplanned breakdowns could impact customer experience.
solutions:
Excel Lift Services implemented a maintenance programme designed for busy hospitality venues, providing regular servicing and rapid response.
Planned Preventative Maintenance (PPM): Regular servicing to optimise performance.
24/7 Engineer Support: Rapid response to reduce downtime.
Safety & Compliance Checks: Ensuring lifts meet statutory requirements.
Proactive Reporting: Clear reports with preventative recommendations.
Tailored Hospitality Approach: Maintenance aligned with high footfall demands.
Results:
Since maintenance began, lifts operate smoothly, supporting staff efficiency and guest satisfaction.
Improved Reliability: Fewer breakdowns, ensuring smooth operations.
Enhanced Guest Experience: Accessibility needs consistently met.
Operational Support: Staff can rely on fully functional lifts.
Peace of Mind: Management confident in a dependable maintenance partner.
Why Excel Lift SErvices ?
Excel Lift Services is trusted across the hospitality industry for providing proactive, responsive, and compliant lift maintenance solutions. Our experience working with high-footfall venues ensures lifts remain safe, reliable, and aligned with the client's service expectations.