Eastwell Manor Hotel & Spa
Luxury Hospitality, Supported by Reliable Lift Maintenance
Client Overview:
Eastwell Manor Hotel & Spa is a prestigious country house hotel in Kent, offering luxury accommodation, fine dining, and a world-class spa. As a high-profile hospitality venue, the hotel caters to a wide range of guests, including leisure visitors, business travellers, and spa members. With multiple floors and extensive facilities, the lifts play a crucial role in ensuring accessibility, efficiency, and a premium guest experience.
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Challengs:
Eastwell Manor Hotel & Spa is a luxury hospitality venue where lifts form part of the guest experience. Reliable maintenance was needed to support operations and safety.
Uninterrupted Service: Guests expect seamless access across the hotel and spa.
High Standards of Safety: Lifts must meet stringent safety and compliance regulations.
Efficient Operations: Staff rely on service lifts for housekeeping, catering, and events.
Brand Reputation: Downtime could negatively impact guest experience and perception.
solutions:
Excel Lift Services implemented a specialised maintenance programme with preventative servicing, rapid support, and discreet operations.
Planned Preventative Maintenance (PPM): Scheduled visits for reliable, safe lifts.
24/7 Engineer Availability: Rapid response call-outs with minimal disruption.
Safety & Compliance Assurance: Ongoing inspections to meet requirements.
Discreet & Professional Service: Minimal impact on guests.
Detailed Reporting: Clear records and recommendations for management.
Results:
Since maintenance began, lifts operate reliably, supporting guest satisfaction and hotel operations.
Enhanced Reliability: Reduced unplanned downtime.
Operational Efficiency: Staff can rely on lifts for daily operations.
Improved Safety & Compliance: All lifts maintained to high standards.
Guest Satisfaction: Uninterrupted access reinforces the hotel’s reputation.
Why Excel Lift SErvices ?
At Excel Lift Services, we understand that in hospitality, every detail matters. Our tailored, proactive, and discreet approach ensures that lifts at Eastwell Manor Hotel & Spa continue to operate safely and reliably—supporting both exceptional guest experiences and efficient hotel operations.