One Warwick Park Hotel
Ensuring Seamless Lift Reliability in Luxury Hospitality
Client Overview:
One Warwick Park Hotel is a stylish boutique hotel in Tunbridge Wells, offering luxury accommodation, fine dining, and event spaces for weddings, conferences, and private functions. With multiple floors, high guest turnover, and a focus on premium service, the hotel's lifts are a vital part of the guest experience and operational efficiency.
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Challengs:
One Warwick Park Hotel is a luxury boutique hotel where lifts are critical for guest experience and staff operations. Maintenance was needed to ensure reliability and safety.
Uninterrupted Accessibility: Guests, including those with reduced mobility, must have reliable access.
Discreet & Professional Service: Minimal disruption to guests.
Operational Support: Staff rely on lifts for housekeeping and catering.
Compliance & Safety: Lifts meet statutory safety requirements.
solutions:
Excel Lift Services implemented a hospitality-focused maintenance programme with scheduled servicing, 24/7 support, and discreet operations.
Planned Preventative Maintenance (PPM): Reduce faults and extend lift lifespan.
24/7 Call-Out Support: Round-the-clock engineer availability.
Discreet, Professional Engineers: Work with minimal guest disturbance.
Compliance Assurance: Regular safety checks and inspections.
Transparent Communication: Clear service reports and proactive recommendations.
Results:
Since maintenance began, lifts operate safely, reliably, and efficiently for guests and staff.
Improved Reliability: Reduced downtime, supporting guest and staff needs.
Enhanced Guest Experience: Seamless access across the hotel.
Operational Efficiency: Smooth delivery of daily services.
Peace of Mind: Management confident in dependable maintenance partner.
Why Excel Lift SErvices ?
Excel Lift Services recognises that in hospitality, lift reliability directly impacts guest satisfaction. Our proactive, discreet, and responsive approach ensures the lifts at One Warwick Park Hotel remain safe, efficient, and fully aligned with the venue's high standards of service.